Since writing the original article here, and then part 2 here, it feels appropriate to update on using Trade Centre UK. This relates to their Coventry branch.
Maybe our nightmare with the current issues for our car is over! If that is the case, I would like to think this would be the last post on this subject.
Without our car since late October 2023, Trade Centre UK finally provided a courtesy car unexpectedly in late December (28th). This was handy as it was a day before when we were planning to get car hire again at our expense. If only we had been given such a car sooner, it would have made such a difference to how we felt about the service provided by Trade Centre UK. Up to that point, you just get advised that they do not have any courtesy cars available.
On receipt of the courtesy car, our expectation was that our car would finally be looked at late January.
Thankfully this issue has been resolved sooner. A call received early January confirmed that our car had finally been looked at and needed a new engine. Work has now completed, just over a week later and our car is finally back in our hands some 11 weeks later. The new engine being reconditioned.
While the after sales manager did eventually come good, it has still been a difficult journey which took way too long. We now need to update the DVLA and we have Trade Centre’s agreement that they will provide a full service after 500 miles. Despite the issues, the staff we dealt with were nice, handling a difficult situation. But I would still not recommend that you trade with this dealership as capacity to deal with after sales support is poor.
Hopefully this will be the last update on this saga. As previously advised, Trade Centre UK invest all their efforts in sales and neglect after sales service. I hope that they rethink this policy.
You may also find my post about Enterprise car hire of interest as well here.
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