Every now and then you come across bizarre customer service/App practices. Some which even stop additional revenue streams for a company. Have you come across any strange company practices?
EE
As a BT customer as I was informed I could now get preferential rates with purchase of EE mobile sims. If taking out multiple sims, I could the get a 30% discount off the additional plans.
I set up a single eSIM with the intention of transferring two other lines from Sky Mobile. However, for new EE customers, I cannot add any additional lines to the account until you have a 3 month credit history with them.
This policy will now likely lose EE the business of two additional lines. While waiting, the competitor has improved their pricing.
Strangely I now get even more offers and discounts for additional lines that I am not eligible for. Odd.
I was experimenting with a new FaceBook post that asks you if you wish to turn the photos into a video. I selected the photo order for the video and then it asked me to choose my music. Their own system selected the most perfect music and I posted the video. Seconds later I get advised I have posted a video that contains music I don’t have the copyright for. So, why give me that choice in the first place?
Sky
Our sky Q worked perfectly when we used Sky Fibre broadband via Open-reach. Now we effectively have the same BT Fibre by Open-reach and despite no issues with the broadband, Sky W now likes to drop internet connection. A widely reported issue – thank you Sky.
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